Our mission is to make places better and deliver a brilliant residential property management experience
As property professionals, we created Encore in 2004 following our own experience of receiving poor management and the difficulty of finding a managing agent with the right aptitude and attitude. We chose the name Encore because it symbolises a great performance - which is what we strive to deliver. From the beginning we've adopted the philosophy of ‘taking care of your property as though we live there'.
Managing a residential development may seem straight forward, but it's surprisingly complex. Without the right people, systems and processes, it can go horribly wrong. A managing agent needs all 3 to be successful. We've built many strong client relationships over the past 15 years to prove it. Our approach is based on the following principles.
The portfolios of our Estate Managers are designed to allow them to be in control and be proactive without being overloaded.
We structure the meetings with RMC / RTM / Resident Groups around the cycle of each estate and the key milestones (e.g. budget, planned works). We provide structure and are proactive in introducing continuous improvement to the maintenance, finances, resident interaction and the overall aspect of the estates.
Our systems have been designed around our clients and people. Our Estate Managers have all the information at their fingertips with easy-to-interpret dashboards and up-to-date financial information. This allows them to be in control and efficient with their time.
Having the finances under control is half of the job of good estate management; you can't do anything without it. We have a well-earned reputation for managing the finances of our estates accurately and having expenditure and arrears under control. Budgets, demands and annual accounts are sent on time. Our financial reporting is easy to understand and enables cost control to achieve cost efficiencies.
We have introduced professional facilities management (typical in commercial buildings) into residential management. Each of our estates has an asset list and planned maintenance programme which ensures that regular tests and inspections happen and are followed up. In addition, a long term maintenance programme is designed based on the estimated life expectancy of the built elements across the estate and its systems.
As part of working alongside residents (in any for, RMC/RTM or Resident Association) we share and consult on important management matters; from budgets to planned and long term maintenance.
We present information in a structured way and with plain language to facilitate the understanding, decision process and the follow up of any management matters.
We care about and take pride in what we do. Our people share our values and want to deliver results for our clients.
Residential management is a people business. So it's important to find a partner you can trust and enjoy working with. Professional, experienced and friendly, our people make the difference. Over 500 people bring our values to life every day and help make places better. Quite simply, we have the right people, expertise, systems, scale and culture to be your trusted partner.
We're experienced at managing all types of developments and features – from complex multi-use developments, to large private housing schemes and all types of buildings.
Building safety and compliance is at the forefront of everything we do. We never forget that we have a great responsibility in looking after the environments that people live, work and relax in. We are committed to safety and we're proud to be ISO45001:2018 certified.
Fire Safety within residential buildings has always been a priority for us and the residents of the buildings we manage. It has also become a priority for the Government in the form of new legislation such as the Fire Safety Act 2021 which has introduced amendments to the Fire Safety Order 2005 and extended the scope of regulation to the building's structure, external walls and any common parts (including flat entrance doors). In addition, the Building Safety Bill, which came into force in 2023, introduced a Building Safety Regulator to implement and oversee a robust regime for high-risk buildings, setting out a clear pathway on how residential buildings are constructed, maintained and made safe.
Our priority is to implement the requirements of the new legislation and involve residents and homeowners from the outset and throughout the management of their homes. That's why we continue investing in our Health & Safety and Estate Management teams to make sure we are ready to listen and give the best advice regarding fire safety.
We have an established technology infrastructure. As technology and needs continue to evolve, we're investing heavily in best-of-breed technology to effectively manage the complex interplay between property owners, occupants, contractors, assets and finances – delivering a brilliant user experience for residents and our people while ensuring compliance.
Not only are we custodians of the developments we look after, we're shared custodians of the planet we all call home. We're committed to doing our bit to tread gently and lessen our impact. From communicating electronically and virtual meetings, to adopting green energy and implementing recycling practices, we have led various initiatives on sites and in our offices for many years.
It takes a community to turn a collection of buildings into a place that people want to live and work in. Not only do we nurture communities in the developments we manage, we're committed to giving back to the communities we operate in.
You can feel reassured that Encore has been consistently recognised by independent judges over many years. Winning awards is also a nice boost for our people and inspires us to do even better.
Winner, News on the Block Awards, 2018 & 2024
Winner, ACE Awards, 2024
Winner, ACE Awards, 2023 and Highly Commended, ACE Awards, 2024
Winner, Midlands Residential Property Awards, 2018, 2020, 2021, 2023 and 2024
Winner, ARMA ACE Awards, 2023
Gold, The Negotiator Awards, 2023
Gold, The Negotiator Awards, 2021, 2022 & 2023
Gold, The Negotiator Awards, 2018 & 2023
Highly Commended, News on the Block Awards, 2022 & 2023
Highly Commended, News on the Block Awards, 2022 & 2023
Winner, News on the Block Awards, 2022
Highly Commended, News on the Block Awards, 2022
Bronze, The Negotiator Awards, 2022
Highly Commended, News on the Block Awards, 2021
Highly Commended, News on the Block Awards, 2021
Silver, The Negotiator Awards, 2021
Silver, The Negotiator Awards, 2019
Winner, Thames Valley Property Awards, 2019
Highly Commended, ARMA ACE Awards, 2019
Highly Commended, News on the Block Awards, 2018
Highly Commended, ARMA ACE Awards, 2018
Highly Commended, News on the Block Awards, 2018 & 2019
"Encore are experienced with all aspects of property management, from day to day issues (refuse collection, general maintenance etc) through to larger more complex projects (staffing matters, major works). I would thoroughly recommend Encore as being a highly professional and experienced property management company and look forward to working with them for the foreseeable future."
Ms Gordon | London"In the 30 years I have been involved in residential development and investment, Encore have been the most professional, effective and helpful property management company that I have worked with. Their very helpful and knowledgeable advice was very valuable during the construction phase, ensuring a smooth handover on completion and enabling us to hit the ground running with the management."
Mr Wimbourne | Northampton"Since you took over the day-to-day running of the affairs of our development I have nothing but praise for the service you have provided. Nothing has been too much trouble. Every time I have raised a matter your response has been timely and well thought out. As long as this service continues we will be well satisfied and pleased.”
Mr Prew | Surrey"The service and attention received from Encore has been exemplary for which we have been 100% satisfied and grateful as it has made our lives as residents a lot easier and stress free. In the past we had experiences with other management companies and our resulting opinion is that Encore Estates stand out alone as the most efficient one by far."
Mr Bence | Berkshire"I would like to take this opportunity to thank you and your team for the outstanding work in keeping our local community area clean, safe and friendly. Me and my family have lived here almost 2 years and have always found your team extremely helpful."
Ms Englert | Cambridge"Our experience with Encore since their appointment in 2012 has been nothing but excellent from the outset. They brought with them a refreshing and genuine interest in what we hoped to achieve as a Board and their advice and guidance to date has been invaluable, particularly early on by instigating a ten-year maintenance plan and budget which we update and publish to owners."
Mr Odell | Northampton"Encore have continuously provided a very high level of service. Their concierge are all well trained, friendly, helpful and well informed. The level of service provided is strong while not being over expensive. They have a generally can-do attitude and they keep the central areas of the property at a high standard."
Mr Apthorp | Cambridgeshire"As a leaseholder you must trust your management company to look after your property, your interests, and your money – and you couldn’t want a better company than Encore to do just that. Encore took on our building without any handover, no paperwork, no contracts, no bank accounts or client accounts, no fobs, or keys! From day one they hit the ground running. The whole team are professional, honest, efficient and have an excellent in-depth building management knowledge."
Ms Hughes | Nottingham
