Our mission is to make places better, and to achieve this we need to understand the impact we’re having on the communities and clients we work with, our employees, and the environment.
That’s why, over the last few years, we’ve been measuring our impact using the B Impact Assessment (BIA): a tool developed by B Lab UK, the organisation that certifies B Corps and the network with a mission to transform the global economy to benefit all people, communities and the planet.
At the same time, we’ve been diligently working on our Environmental, Social and Governance (ESG) strategy to ensure what we do is aligned with what’s best for both people and the planet. We’re committed to making property management a force for good.
We also believe this important work – and the impact we’re having - shouldn't be kept ‘behind-the-scenes'. That's why, from next February, we plan to release our BIA scores. We’ll also let you know how we’re doing, and what we’re getting up to.
The BIA is designed to help organisations objectively measure and manage their impact. The tool’s scoring helps us to see where we’re performing well, and where there are opportunities for improvement. Already we can see notably high scores for our:
We’re utilising BIA scoring because it’s important we have a clear, strategic system for monitoring impact and progress. But the scoring also allows us to be transparent about our goals, so we can hold ourselves to account and keep setting the standard high.
As we use the scoring to shape our ESG strategy, the BIA also helps to set the standard for how we impact the world around us, the communities we’re a part of and the people we work with. It ensures we're making a positive difference and building positive relationships with those we work with.
Our ESG strategy is based around four key pillars:
To achieve these pillars, we adopt:
The Encore ESG has been developed to benefit everyone we work with – focussing on the unique impact a property management company can have on residents, clients, wider communities, the built environment and the wider world. As Encore CEO, Joaquim Fillola, explains:
“The B Corp BIA is a commonly used ESG framework, providing us with an objective tool to measure the performance of our ESG strategy.
With this in place, clients and residents can have confidence they’re working with a company that is transparent and focussed on making things better.
If our staff are engaged, are being professionally developed, and enjoy what they do, that will translate into our clients receiving a professional service.
Then there’s the positive impact we can have on the communities we operate in through resident and community engagement. The positive impact – and the benefits for residents – can stretch from the reduced carbon footprint of their buildings and communal areas, through to our renewable energy and sustainable consumption strategies.
At Encore, we’re on a mission to be the most professional managing agent in the UK. And being professional, to us, is synonymous with having positive connections with our employees and clients, along with the communities we work with and the places we’re custodians of. All the measures I’ve mentioned here help us to achieve just that.
But this is a journey that is just starting. We’re committed to continuing to measure our impact, sharing the results and continuing to positively shape what we do. We’re holding ourselves accountable to playing our role in the collective responsibility we all have in looking after the environment and making a positive impact on society. In turn, that will benefit us all, from residents, to clients, to our employees.”
This initiative is keeping us on a path of continuous improvement – making property management a force for good and setting the standard high for responsible, sustainable business in the sector.
