Estate Manager Team Leader - Peterborough

The Estate Manager – Team Leader is a pivotal role within our company. You will be responsible for co-ordinating all of the resources (internal & external) to effectively manage a portfolio of residential estates and deliver outstanding service to our customers. The role has 4 key parts: controlling the financial aspects of an estate (preparing budgets, monitoring expenditure), implementing the planned & reactive maintenance programme, communicating with key stakeholders (chairing meetings and writing letters/reports) and managing, supporting and leading the team.

What you'll do

Monitor and achieve Key Performance Indicator targets (eg. on topics such as Arrears, Quality Audits etc) for the entire team’s portfolio.
Maintain an up-to-date Plan of Action, ensuring all items actioned and tracked to resolution.
Report to the General Manager and Encore Directors on a regular basis, covering all matters relating to each estate.
Prepare, review and implement annual budgets for each estate (in accordance with our procedures), ensuring the budget is approved and demands are issued on time.
Generate purchase orders and authorise payment of all invoices for works associated with the service charge for each estate.
Undertake regular income & expenditure reviews (monthly/quarterly) of expenditure versus budget to ensure the financial health of each estate. Identify any financial issues (eg. arrears, cash-flow) and implement corrective measures where required.
Conduct regular planned site visits (per agreed schedule) to ensure standards are upheld. File Inspection Reports appropriately and ensure any actions are successfully addressed.
Ensure that health & safety legislation, policies and recommendations are adhered to at all times. Ensure appropriate Health & Safety reports are maintained and actioned appropriately for each estate.
Ensure each estate has an effective major works programme (and necessary Reserve Fund) to comply with the lease and maintain the condition of the estate. Review annually and successfully manage the major works programme (in conjunction with Building Surveyor).
Resolve any problems/complaints from residents, tenants and lessees effectively and diplomatically.
Manage the recruitment process (interview & selection) of new Estate Managers (in conjunction with the Directors).
Manage employee problems, concerns, sickness, and holiday requests, reporting issues to the Operations Director/HR as appropriate. Be the second port of call for anyone if their line manager is not in the office.
Help the team prepare for their IRPM exams with support and expert advice.
Ensure the Estate Managers are delivering effectively on the key areas of estate management, including planned maintenance programmes, 10 Year Maintenance Plans, insurance, annual service charge budgets and year end accounts.
Lead the Encore team with the set-up and integration of new estates.

What you'll bring

Qualifications

Degree preferable. A good standard of education is essential.
MIRPM qualification required
Other property qualifications (eg. RICS) are desirable.

Experience

8 years+ relevant management experience. While a background in estate management is desirable, your experience could be in surveying or property management
Strong experience of budget management, financial control and delivering cost-efficiency
Knowledge of relevant legislation (eg. Landlord & Tenant Act, RICS Code etc)
Detailed working knowledge of building management, systems maintenance and repair projects
Customer relationship management

What we offer

23 days annual leave + bank holidays + your birthday off each year (or closest working day)
Holiday purchase scheme
Long service holiday award
SmartHealth online health service available for you and immediate family
Perkbox rewards
Cycle to work scheme
Pension
Financial qualification support
Eye care vouchers
Hybrid working available

Apply Now

Please send your CV and a covering letter to: careers@encoregroup.co.uk